It is with pleasure that I have the opportunity to communicate with clients and families again through this newsletter.
Thank you to all our clients/representatives who completed and returned the Client Satisfaction Survey 2024. We will inform readers of the data from the survey in the next edition of our newsletter, due in January.
We recently celebrated Aged Care Employee Day with our service recognising all of our support workers and volunteers. Each received a $20 gift card as a thank you for their caring and professional work, and the wonderful support they provide for our clients. In the office we held an afternoon tea for our administration employees to thank them for their work.
I would like to highlight the great work of our scheduling team Tracy, Katrina and Diana. Every month the team schedules more than 3000 services and each day rearrange rosters to meet the changing need of clients and employee availability. While all this scheduling activity is taking place the team, with the support of other employees, also provides reception and administration duties for clients and employees. I would like to thank the team for their skills, experience, patience, and ability to work under pressure. Well done and thank you.
I informed readers in the previous newsletter of the employment of Sarah Edwards as our Care Services Manager. Sarah is an experienced nurse with diverse management skills in leading teams, hands-on experience in client case management, and care planning. Sarah’s role is to oversee the management, coordination, delivery, and monitoring of client support services, provide clinical leadership, and day-to-day supervision of our Client Care Coordinators. I am sure you join me in welcoming Sarah to Jubilee Community Care.
We recently held two community forums – one covering emergency planning for adverse weather by the Red Cross and the other about online scams with a presentation from the Queensland Police. The forums attended by Jubilee clients and members of the public were a great success. As such, we plan to hold these and other forums in the near future so keep an eye out for ones that might interest you.
The Annual General Meeting 2024 of Jubilee Community Care will be held on Tuesday, November 19, from 6pm at the Western Districts Rugby Football Club, Memorial Park, 65 Sylvan Rd, Toowong. If you wish to attend please inform our office on 3871 3220 before Friday, November 8.
Kind regards
Shaun Riley, Executive Director
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